Shipping policy
Standard Shipping
- Australia: Free shipping on orders over $79 AUD
- Express Shipping: Free shipping on orders over $149 AUD
Shipping Fees within Australia
- Standard Shipping: $9.95 AUD with tracking (4-8 business days)
- Express Shipping: $12.95 AUD with tracking (1-5 business days)
International Shipping Unavailable
Order Processing
Once your order is packed and shipped, you will receive a fulfillment email with tracking information.
Please note the following based on your chosen shipping method:
- Tracking Information: You can track your order via Australia Post once it has entered their system. For any shipping-related inquiries or issues, we recommend contacting Australia Post directly.
- Shipping Delays: We are not responsible for delays due to environmental factors or other circumstances beyond our control affecting Australia Post's services.
- Lost or Damaged Parcels: If your parcel appears to be stuck, delayed, damaged, or marked as delivered but is missing, please contact Australia Post directly for assistance, as they will have the most up-to-date information about your parcel's status.
We use Australia Post as a third-party shipping service, and we can only follow the same process you can. It is often quicker and more effective to resolve issues directly with Australia Post.
Important Notes
- Please allow 1-2 business days for order processing.
- Please allow 3-4 extra business days to arrive for rural areas
- During busy periods such as EOFY Sales, Black Friday Sales, Christmas and New year, these times can increase. If it needs to arrive before a certain date, please contact us first before purchasing and confirm it can make it, although we cannot foresee delays that are out of our control.